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TDOT unveils new hotline to address potholes, road issues

The Tennessee Department of Transportation is launching a new hotline for drivers to report potholes and other maintenance issues that may be considered roadway safety hazards.
“We all know it’s been a terrible year for potholes and here at TDOT we are always looking for ways to improve our customer service,” said Commissioner Butch Eley. “For the citizens, this hotline will give them another convenient way to report maintenance problems on our interstates and state routes. For TDOT, this centralized way of receiving, processing, and tracking information will enhance our operations.”
The new hotline number is 833-TDOTFIX (836-8349). The virtual call center operates Monday – Friday from 6 a.m. to 6 p.m. If someone calls on holidays, weekends, or after hours they can leave a message or call back during business hours.
TDOT said it must collect as much relevant information as possible about a maintenance work request. The call center agent will ask the driver a series of questions and submit that information through TDOT’s online maintenance work request form.
TDOT reminds drivers to remember Tennessee’s Hands-Free Law when calling the hotline. An online form to alert TDOT to potholes and other maintenance issues is available here.

 

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